About Traveler's Edge

Answers to Some Basic Questions About Us

Traveler's Edge has been in business since 1994 in Garland, Texas. Traveler's Edge is a home based full service travel agency. Traveler's Edge is equipped with the SABRE reservation system.

LuAnn.jpg (7869 bytes)My name is Lu Ann Edger and I am the owner of Traveler's Edge. I am a CLIA Master Cruise Counselor, a Certified Sandals Specialist, a SuperClubs SuperAgent and a graduate of the College of Disney Knowledge. Since I opened the agency I have been on 50+ cruises, traveled to Mexico, London, Paris, Hawaii, Florida and New York City to just to name a few destinations. I enjoy working in the travel industry and hope I can give you personalized service and meet all your travel needs. You can contact me directly via email by selecting the Contact Us button on the left.

Our office is open Monday through Friday. We're closed on Saturday and Sunday, however if you need us on the weekend, call and leave a message. If we can we will return your call and help you if we are available. We will be more than happy to make an appointment with you in the evening or on a Sunday, just let us know what works best for your schedule.

We will continue to cater to your needs and wishes. Want an economical vacation, we'll help you find it. Want a five-star vacation of a lifetime, we'll do the research and make the contacts to find you what you're looking for.

Working with our clients on a personal, one-on-one basis is extremely important to us. We can work with you in person at our office, at your home or office. We also work with our clients by phone, fax, mail and e-mail.

Travel Agents & What We Do

There are many misconceptions about how a travel agent earns their money. The first one is you, the client, pays your Travel Agent for their services. NOT TRUE. Some Travel Agents charge their clients for everything; here at Traveler's Edge we are paid by most suppliers. When you book a tour, rent a car or take a cruise we get paid by the Tour Operator, the Car Rental Company or the Cruise Line. Since most of the Airline Carriers no longer pay any commission to Travel Agents, we charge $25 for each airline ticket.

Another myth about Travel Agents is that we only do airline tickets and cruises. That is NOT TRUE. We can handle all of your travel needs. We book escorted tour packages, individual packages, car rentals and hotel accommodations all around the world.

Next time you, your family or friends are planning a vacation or business trip give us a call here at Traveler's Edge, 972-530-3649 or if out of town call us toll free at 1-800-GO-2-EDGE.

Travel Agency Fees

For comparison purposes, I have listed some of the main items that agencies do charge fees for. We have done an unbiased look at what other agencies in the Dallas/Ft Worth Metroplex charges for these items and compared them to our fees. Yes, we are here to stay in business but we want you to feel you get a good value for your dollar.

What the Fee Is For

Fee by Traveler's Edge

Range of Fees by Other Travel Agencies in DFW Metroplex
Airline Tickets $25.00 per ticket $25.00 to $50.00 per ticket
Airline Tickets

Purchased online for you, all changes made by the traveler		 $25.00 per reservation Not Offered
Planning Fee - Upfront cost

This is not applied to the package if purchased		 No charge $25.00 to $200.00 per trip
Cruise No charge $20.00 per person
Hotel or car reservation only (no airline ticket is purchased) No charge $20.00 per car & $20.00 per hotel stay
Delivery Fees No charge, using the best method based on departure date and security of documents $20.00 to actual cost
Research and Booking Fee

Looking for Bed & Breakfasts properties, small quaint hotels, city to city planning		 $10.00 to $100.00 per trip $50.00 to $200.00 per trip
Tour packages No charge $25.00 to $50.00 per person or package

In the past few years more and more travelers think they can find a better deal online. Whether it be at a Big Internet travel provider or just an Individual agency running a special. If you book online, be careful that you are getting what you want. Another agent recently told me that a client called from the airport, they had decided to purchase their tickets online, got to the airport and found out they booked San Jose, California instead of San Jose del Cabo, oops. 

Here at Traveler's Edge, we always strive to find what you are looking for. If it's lowest price, we look for that. If it's the best deal (whatever that means), we look for that. We believe our fees are fair and reasonable.

We understand if you don't want to pay the fee for an airline ticket and if you are comfortable purchasing these online no problem. But why not let us help with your accommodations, transportation and activities once you reach your final destination.